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Shipping Information

Order Process

Once you place an order, we work rather quickly. We will keep you updated on where your order is , from the time you submit it up until it is delivered to you.

1. You submit an order through our website.

2. You pick your products and pay for your order via the website.

3. Once we've received the payments we pack and send your order.

4. You receive your order in the mail.

If a product ordered is momentarily out of stock, we will let you know and work out the best solution for your needs.

Our Usual Packing and Sending Time

We will pack and organize postage of your order within 1-3 business day of receiving your payment.

We process orders during the following times:

* 9am to 3pm EST on weekdays.

* excluding weekends and major United States public holidays.

How We Pack

All items carefully packed and posted in one or multiple packages with protective materials to keep them safe in transit.

We personally pack every order and treat each one with care. If you do not receive your order or receive a damaged product, please contact us and we will organize a  replacement in your next order. Please see our returns policies for more information.

Postage Costs

All orders are Free Shipping.

Postage Companies

We use USPS ( or Canada Post ) with tracking to ensure that you receive your order promptly and securely,

All Delivery Times

United States (USPS) Estimated delivery time : 6 - 8 business days.

Canada (Canada Post) Estimated delivery time : 6 - 8 busniness days.

Rest of The World Estimated delivery time : 10 - 15 business days.

Guarantee and Returns

30-Day Free Returns Guarantee . All our items comes with 30 day guarantee from the date on the receipt of your purchase . Please also see our returns policy for more information. If you have any questions,please contact us at support@palbay.com .